FREE NET Business Solutions Sdn Bhd () provides a proactive integrated service desk supporting the Top 100 local companies, MNCs as well as smaller companies from different industries. Our service desk services are available 24 hours a day, 7 days a week and 365 days a year. Above all, we have the best in-class infrastructure support and experienced ITIL certified consultants to ensure high level of client satisfactions. We help clients evolve their Help Desks to a world class Service Desk with ISO 20000 & ISO 27001 certified processes, continuous improvements and ITIL Best Practices. We follow ITIL practices to help our customers move beyond reactive incident management into request, problem, configuration and change management that drive higher levels of IT service management performance.

The Advantage

• ISO 20000 & ISO 27001 certified and compliance to ITIL Best Practices
• Single Point of Contact Support (SPOC)
• Customer support available 24 x 7 x 365
• Multichannel support options: e-mail, phone or fax
• Deploys IBM Tivoli Service Request Manager (TSRM), an industry leading management tools to streamline and capture requests promptly
• Service Level Agreements (SLAs) to meet your requirements
• Perform Level 1 support including troubleshooting, diagnosis and Q & A for customers
• Escalation to Level 2 and Level 3 support for unresolved incident tickets