FREE NET Business Solutions Sdn Bhd ()’s Managed Services are supported by 24 x 7 Network Operation Center with ISO 27001 certification coupled with a team of ITIL practices Professional Managed Services experts providing services from scheduled routine procedures on performing data backup, tape rotation, power cycling, server uptime monitoring, remote hands support to OS tuning, server clustering, database replication, as well as High-Availability implementation. This service provides a single point of accountability, so you don’t have to spend your time coordinating IT support services.

will either host your data within our secured data center or provide highly trained personnel to manage the servers and networks services of your on-site data centers. With managed services, your server productivity will not only increase, but also, reduce the total cost of your data center ownership. Significant savings are realized by fully optimizing, standardizing, automating and virtualizing your data centers globally. You get peace of mind knowing your server environment is secure, optimized and reliable. If we are unable to solve the issue remotely, we will arrive on-site as needed and stay until the problem is fully resolved.

Our Managed Services portfolios include:

• Monitoring – The client’s CPU, server performance, storage, switch router, Firewall, lease line, etc are monitored closely by our experienced and highly skilled IT consultants. is responsible for monitoring the availability and reporting of abnormal incidents of the network, hardware and operating system, database and application.

• System Management – We manage our client’s systems in Windows and Linux platform. All systems tasks associated with the network, hardware and operating systems are provided. Such tasks include bandwidth monitoring, maintenance, security administration, problem resolution, capacity planning, backup and recovery performance tuning, network configuration, storage management and installation of appropriate patches and bug fixes.

• Backup Management – This includes data and tape backup, data recovery, offsite tape storage and tape dispatchment, among others.

• Database Management – delivers secure, accessible database services without building additional infrastructure or increasing administrative workload. Performance tuning and backup of clustered services on database are among the services covered.

• On-Site Support – provides on-site support to troubleshoot and helps you manage your IT environment. Through this support, we can assist you with fast, accurate problem resolutions whenever needed.

• Remote Support – provides the Remote Infrastructure Services, i.e. both remote support and remote monitoring for clients. Troubleshooting is done out of the customer site with servers and infrastructure maintenance on your network. Our consultants will manage your applications through continuous monitoring, performance tuning, problem resolution, maintenance and necessary upgrades.

• Remote Monitoring – provides remote monitoring services that allow us to remotely monitor and control your IT infrastructure components ranging from application, server, storage, network device to UPS and Power Distribution Unit (PDU) in your data centers.

• Application Management – also provides application management and support for Microsoft Exchange, Microsoft SharePoint and Lotus Notes. Our IT consultants are highly trained and certified, typically in multiple technologies, such as Microsoft Windows, Lotus Domino Messaging, CISCO PIX / ASA, VMware, Oracle and Symantec, to name a few.

• Managed Data Center – One of ’s future offerings is the Managed Data Center to help customers manage their data center. It offers all the guarantees and most of the services of our offering except we are maintaining your servers, storage, network equipments, structure cabling, fire fighting system, uninterrupted power system (UPS), and other IT infrastructure on your data center facility. Managed Services can significantly reduce the IT staff and overhead required to manage your applications by offloading the day-to-day management of your computing infrastructure to on-site trained data center experts.