SERVICES  |  INFRASTRUCTURE OUTSOURCING SERVICES

MANAGING YOUR INFRASTRUCTURE, DELIVERING RESULTS

Your IT infrastructure is the core of your business processes. With evolving network, technologies and operating models in today’s business world, your Company’s IT infrastructure has to be more responsive to the changing business processes and emerging technology to maintain the competitive edge. IT infrastructure should improve performance and reduce cost to create strategic advantage for your company.

’s innovative and cost effective IT infrastructure outsourcing services help in transforming the customers’ infrastructure to be more agile and flexible. Our 10 years technical expertise and proven delivery model provides secure, reliable and cost effective infrastructure services to our customers.

helps customers in achieving the highly demanding IT infrastructure needs of the business by maximizing the IT investment. ’s business values are:-

• Engaging technological innovation for higher return on investment and improve service quality
• Enabling customer to focus on the core business activities
• Reducing the operations cost through standardization of the IT infrastructure
• Our solutions ensure consistent results and helps to leverage the IT investments

Infrastructure Outsourcing services consist of:

Provisioning and Deployment Services works closely with our customers to identify the required hardware, software and networking equipment to fulfill their various business missions. Our teams of experts combine with ITIL best practices and ISO 27001 processes allow our customers to fully rely on to plan, implement and deploy a new wide area network and systems technology successfully.

Infrastructure Management Services We manage and maintain multi-vendors parts of customer’s IT infrastructure that include host systems, client-server systems, Web services, a heterogeneous mix of proprietary and open standards based hardware, operating systems, databases, application software and total network management. This includes installation, implementation as well as remedial maintenance and support. Extension to ’s management capabilities, we provide monitoring and report performance bottlenecks and systems and network availability by performing root cause analysis of problems.

Service Desk services We provide customers integrated help desk and service incident management. A single point of accountability for customers; we provide traditional phone support as well as email support. With ’s Service Desk, customers are able to minimize the cost of downtime to the business and maximize resolution on first contact through our proprietary troubleshooting process capability as well as managing all escalated incidents and problems with ease.

Security Management Services Security Management Services focus on enterprise wide visibility and management of an organization’s infrastructure security in order to maintain controls, identify weaknesses and help ensure proper compliance and reporting.